Customer service

Please refer to our TERMS AND CONDITIONS OF SALE – CANADA document for complete details on our Terms and Conditions of Sale.

Product Returns

  1. The Buyer shall have the right to return Goods in the following circumstances:
    1. for any reason, within two (2) days beginning on the day after the Buyer receives the Goods, provided that this 2-day return period does not apply to:
      1. Goods that cannot be accepted for return due to hygienic reasons (such as, but not limited to, pillows, blankets, fabrics and bathroom accessories);
      2. Goods that have been made to the Buyer's specifications or personalized (i.e. custom goods);
      3. Goods that been assembled or installed by or on behalf of the Buyer, in whole or in part;
      4. Goods that, by their nature cannot be returned, or are liable to deteriorate or expire rapidly;
      5. Goods that are sold during "clearance" or "blowout" sales.
    2. within seven (7) days of delivery in the case of Faulty Goods (other than damage that is or should have been apparent upon delivery, which is subject to the three-day (3) notification period set out in Section 5.5). Upon the Seller's confirmation that the Good is Faulty, the Seller will refund the Purchase Price as per the original payment method(s). However, this does not apply to Goods with a minor fault or defect, as determined by the Seller, that are capable of rectification, and are so rectified by the Seller at the Seller's cost. In the case of a minor fault or defect, the Seller may rectify the fault or defect by repair and/or a partial refund (as a Union account credit), as determined by the Seller.
  2. Notice of the Buyer's wish to return the Goods must be made in accordance with the notice provision in Section 11.2 below. The return package must be postmarked within the return periods noted above.
  3. The Buyer must comply with the return procedure in Section 8 to obtain a UNION account credit. Failure to comply with such procedure will result in the Goods being rejected and returned to the Buyer.
  4. All Goods returned by the Buyer to the Seller must be the original Goods as delivered to the Buyer, in their original, undamaged packaging and must be in an unused condition (except only in the case of Goods which have been discovered to be Faulty).
  5. Under no circumstances will the Seller accept any returned Goods, even if Faulty, that have been tampered with, modified or replaced or switched with counterfeit and/or different products, in whole or in part, as determined by the Seller in its discretion. In such event, the Seller may reject the refund claim, retain the returned products, notify local law enforcement agencies in the Buyer's jurisdiction and/or pursue civil remedies against the Buyer.
  6. In the event that any return does not comply with these Terms and Conditions, the Seller reserves the right to refuse either all or some of the UNION account credit which would otherwise be due in respect of such returned Goods.

Procedure for Returned Goods

  1. All returns must be made by completing the Returns Authorization form that can be found under Section 7.2.
  2. Provided that the Buyer has complied with these Terms and Conditions with respect to any returned Goods, the Seller shall issue a refund of the Purchase Price exclusive of any import/export or customs duties, tariffs, charges and/or other charges, subject to subsections 8.3 and 8.4 below). Refund shall be made by the issuance of a store credit to the Buyer's UNION account, other than for returns of Goods damaged on delivery or Faulty, in which case the Seller will refund the Purchase Price as per the original payment method(s). This provision of a UNION account credit is the Buyer's sole remedy for dissatisfaction with the Goods, including any claim that the Goods are Faulty.
  3. In the case of cancellation under Section 7.1.1 above, the Buyer is responsible for the costs of freight, shipping and handling and insurance to return the Goods to the Seller. If this is paid by the Seller, the Seller may deduct such amounts from any UNION account credit due to the Buyer (or to charge the Buyer, as the case may be).
  4. In the case of cancellation under Section 7.1.2 above, the Seller shall be responsible for freight, shipping and handling (including initial and re-delivery charges (if any)) in respect of the Goods, and shall refund the Purchase Price exclusive of any import/export or customs duties, tariffs, charges and/or other charges.


  1. The place for delivery of the Goods will be set out on the Order Confirmation.
  2. Any dates quoted for delivery of the Goods are estimates only. Time for delivery will not be of the essence and the Seller will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused.
  3. In the event that the quantity of Goods delivered is less than the quantity of Goods as indicated on the accompanying invoice or bill of lading, the Buyer shall accept the Goods delivered, shall note the shortage on the carrier's bill of lading, if possible, and shall notify the Seller of the shortage as set out in Section 5.5. For clarity, the Buyer may not reject the Goods or any part of them solely on the grounds of short delivery of an Order. The Buyer shall pay for such delivered Goods as if it was a delivery of an Order in installments (see Section 5.5).
  4. If the Goods are alleged to be damaged on delivery, a description of the alleged damage or Fault must be given in writing to the carrier at the time of delivery, if the alleged damage or Fault is obvious upon receipt. The Buyer must notify the Seller of the damage as set out Section 5.5.
  5. The Buyer must notify the Seller of any short delivery or Goods damaged in delivery, in writing, within three (3) days of delivery. If the Buyer fails to do so within this time, the Goods are deemed to be delivered in good condition and in the quantities set out on the invoice and/or bill of lading. In each case, the notification must include the invoice number, Order Confirmation number, delivery note number and details of the claim. In the case of a valid claim for damaged Goods, the Seller may, in its sole discretion, replace the Goods (or the part in question) or refund to the Buyer the Purchase Price (or an appropriate proportion of the Purchase Price) exclusive of import/export or customs duties, tariffs, charges and/or other charges, as per the Buyer's original method(s) of Purchase. Damaged Goods must be returned to the Seller. In the case of a short shipment, other than a shipment that has been partially cancelled pursuant to Section 3.4, the Seller shall deliver the outstanding portion of the Order. In either case, the Seller will thereafter have no further liability to the Buyer for the short shipment or damaged Goods.
  6. The Seller reserves the right to make delivery of the Goods by installments, without notice to the Buyer.
  7. If the Buyer fails to take delivery of the Goods, the Seller may pursue any remedy legally available, including either or both of the following:
    1. The Seller may store the Goods until actual delivery is effected and charge the Buyer for the cost (including insurance) of storage, together with any other reasonable incidental costs; and/or
    2. sell the Goods at the best price readily obtainable by the Seller and (after deducting all storage and selling expenses) charge the Buyer for any shortfall below the Purchase Price.
  8. The Buyer must advise the Seller in advance, in writing, of any requested alteration, cancellation or deferral of delivery, which the Seller may accept or reject at its discretion. The Seller reserves the right to make a charge (which will not normally be less than 25% of the selling price of the Good altered, deferred or cancelled).
  9. Goods may not be returned to the Seller except as provided in Sections 7 and 8 below.

Price Guarantee

60 Day Price Guarantee Protection Policy Terms and Conditions

If within 60 days of your purchase at, you find the identical product advertised for less by one of our competitors, we will match that price.

The 60 Day Price Guarantee Protection cannot be used in conjunction with any other coupon, pricing offer, manufacturer rebate, flash sales site pricing, closeout or clearance pricing, bulk quantity items or typographical print errors. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing.

Price adjustments are determined by the selling price of the item. Sales tax and shipping will not be included in the calculation. Union Lighting reserves the right to determine whether competitors' products and prices reflect a true and fair comparison. We also reserve the right to not sell any product below its cost. The low price guarantee does not include the freight cost of oversized shipments. Sorry, no dealers.

Please note that our low price guarantee applies only to the exact same item from the same manufacturer with the same options. Products must be factory firsts. The retailer must also be an authorized dealer of the product represented. The product must be a stock item, available for shipment, and not be on extended back order or production time. The price must be from a published source and/or you must have a written quote from a competitor. Union Lighting reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling and product SKU, by the same manufacturer. Sorry, no dealers. Other restrictions and brand exclusions may apply.

To receive our Price Guarantee Protection, please collect the following information: the URL Web address of the competitor, your name and phone number, your order number, details of the product and the competitor's advertised price.


The only express warranties that apply to the Goods are those issued by the respective manufacturer, if applicable. Such warranties, if applicable, are exclusive and to the maximum extent permitted by law, the Seller expressly excludes all other warranties, representations, guarantees or conditions of any kind, including any statutory, oral, written, express or implied, and any implied warranty of merchantability or fitness for a particular or general purpose.

Union Lighting is both a retail and wholesale supplier of residential, commercial and industrial lighting products. We also offer decorative hardware, occasional furniture and kitchen accessories. Our customer base consists of general contractors, electrical contractors, designers, architects, members of the hospitality trade, homebuilders, and consumers.

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